All our products are warrantied for at least 3 years against defects in materials or workmanship.Find out more
Covid-19 Pandemic Service Update:
We work in safety and despatch orders every day, process returns and are build bikes with 2m social distancing and screening practices in place.
Our support team is now work from home and answer all your emails and livechats. As we have few staff at our HQ, our phone lines are currently closed. Whilst we respond to emails as quickly as possible, please expect a small delay. We will respond to all emails within 5 working days.
At HQ there is a reduced team that despatch your orders and process your returns and exchanges as quickly as possible. The current turnaround for returns is 5 working days.
Please accept a small delay across our delivery network in general. We get daily updates from our couriers as they adapt their operations to keep both their staff and our customers safe.
Ashleigh, Elly, Amanda, Tom, Josh, Caroline and Rachel! Proud to have been voted TGO Online Retailer 2019, 2018, 2017, 2015, 2014 and 2012.
- Ordering & Payments Help with orders and payment
- Delivery Information and pricing
- Returns & Exchanges Help with the returns process
- Care & Repair Keep your products going longer
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- Instructions Instruction Archive
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- Sponsorship & Marketing How to work with us
We keep an eye on email between 8 - 5.30 Monday to Friday (Tuesday 10-5.30). We provide limited coverage over the weekend and we are closed bank holidays.
We are working from home. Lines open between 9 - 5.30 Monday - Friday (Tuesday 10-5.30) on 01773 417007.
100 Lake Road
48 Main Street
Alison Court, Metrocentre