All our products are warrantied for at least 3 years against defects in materials or workmanship.
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Support Centre
Covid-19 Pandemic Service Update:
We work in safety and despatch orders every day, process returns and are build bikes with 2m social distancing and screening practices in place.
Our support team is now work from home and answer all your emails and livechats. As we have few staff at our HQ, our phone lines are currently closed. Whilst we respond to emails as quickly as possible, please expect a small delay. We will respond to all emails within 5 working days.
At HQ there is a reduced team that despatch your orders and process your returns and exchanges as quickly as possible. The current turnaround for returns is 5 working days.
Please accept a small delay across our delivery network in general. We get daily updates from our couriers as they adapt their operations to keep both their staff and our customers safe.
Ashleigh, Elly, Amanda, Tom, Josh, Caroline and Rachel! Proud to have been voted TGO Online Retailer 2019, 2018, 2017, 2015, 2014 and 2012.
- Ordering & Payments Help with orders and payment
- Delivery Information and pricing
- Returns & Exchanges Help with the returns process
- Care & Repair Keep your products going longer
- Popular Guides Expert hints and tips
- Instructions Instruction Archive
- Technology Materials and fabrics we use
- Accounts Keep your details upto date
- Sponsorship & Marketing How to work with us
Contact Us
Via e-mail
We keep an eye on email between 8 - 5.30 Monday to Friday (Tuesday 10-5.30). We provide limited coverage over the weekend and we are closed bank holidays.
Ring us
We are working from home. Lines open between 9 - 5.30 Monday - Friday (Tuesday 10-5.30) on 01773 417007.
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Alpkit Ambleside
100 Lake Road
Ambleside
LA22 0DBTel: 015394 54954
Email: ambleside@alpkit.com -
Alpkit Hathersage
Main Road
Hathersage
S32 1BBTel: 01433 730930
Email: hathersage@alpkit.com -
Alpkit Keswick
48 Main Street
Keswick
CA12 5JJTel: 01768 721287
Email: keswick@alpkit.com -
Alpkit Metrocentre
Alison Court, Metrocentre
Gateshead
NE11 9YSTel: 0191 603 0939
Email: gateshead@alpkit.com
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