Refund policy

 

Returns & Exchanges

If you are not happy, change your mind or want to swap your unused product for any reason, you can return it within 123 days of placing the order and we will exchange or refund it no question. Simply return it to us, free of charge, with all the original packaging.

Please note: We cannot accept returns for custom made items owing to the nature of manufacturing to bespoke specifications.

Please allow up to 7 days from receipt of a return for us to process it and issue your refund or exchange. 

You will receive an email confirming when your return has been processed.

Matt, Mikken and Lisa - Return Heroes and Guardians of the Alpine Bond

How do I return or exchange an item?

Return or exchange unused items within 123 days. Make sure you send a completed returns form with your item, we can't process your exchange or refund without it!

1. Fill in a returns form

Box up your unwanted products with a completed returns form. If you no longer have the returns form that came with your order you can download a new one here.

If you do not include a returns form we will not know who has sent it.

If your return is larger than the following dimensions please contact us first.

  • Boxes: less that 20 kg and smaller than 61 x 46 x 46 cm
  • Tubes: less that 20 kg and the length plus 2 x the diameter must not exceed 104 cm, with the greatest dimension being no more than 90 cm

2. Returns address

Freepost Returns

We have a free post address, just ensure you retain a proof of posting from the post office when sending.
All you need to do is write the following address on your parcel and take to the post office, they will do the rest!

Freepost RSXC-KSHH-ZEHH, Alpkit Ltd Returns, Units 12-14 Oak House, Moorgreen Industrial Park, Engine Lane, Newthorpe, Nottingham, NG16 3QU.

If your parcel is bigger than this contact us to organise a return.

It usually takes 2 or 3 days for a return to arrive back with us once you have sent it. Please allow 7 to 10 days from receipt of a return for us to process it and issue your refund. You will receive an email confirmation once we have processed it.

International Returns

Please get in touch straight away if you have any questions or problems with your order. We may be able to resolve the problem over the phone or by email.

Send the product back to us, don't forget to include a completed returns form (we can't process your return without it). You are responsible for the cost of return shipping and any customs duties or taxes, unless you're using Paypal Free Returns. If one of our products does not meet your expectations upon delivery, or if during its lifetime does not live up to the demands placed upon it, please return it to us for repair, replacement or refund. If the problem is our fault then we will do this to your satisfaction. If it's your fault then we will help out the best we can.

Refund: If you simply wish for a refund then just return the kit as you received it - in its original condition, unused, unworn, with original packaging and fit for resale. You are responsible for the cost of return shipping along with any customs duties or taxes unless using Paypal Free Returns. Please contact us about returning an item before sending it back as we may be able to resolve the problem without incurring postage costs.

Exchange: If you would like to exchange an item, follow the standard international returns procedure, then simply make a new order. You are responsible for the cost of return shipping along with any customs duties or taxes.

Faulty Products and Alpine Bond Issues: We check all our products that are due to be sent around the world to ensure that they are in perfect condition when they leave the warehouse, but sometimes things can go wrong.

We stand by our products and we will repair, refund or replace faulty products. If you think a product has a fault then please get in touch as we may be able to resolve the problem without incurring postage costs. Given the practicalities of international couriers, you cover the cost of the postage back to us and we refund you when we have your product here and the fault is diagnosed.

Don't forget to always include a returns form with your product so that we can identify it. Failure to do so may result in delays.