Delivery and Shipping
Next Day deliveries will be shipped same day if you place your order before 2pm Monday - Friday. Standard delivery to UK addresses is free over £30 but if you want it faster you can upgrade to next day.
Where is my Order?
You can check your tracking information straight from your account page. When we have despatched your order you will also get an email confirmation including the tracking link (if sent on a tracked service). If your order is overdue please get in touch
United Kingdom
Enjoy free delivery on our standard service for orders over £30 or upgrade to a faster service when your appointment with adventure is more pressing. Select from the following options in the checkout.
Standard 48 Hour
This is our default option. Free shipping on orders over £30 or £3.99 on orders below. Even though the vast majority of our parcels will arrive within the target delivery window this is not a guaranteed service. If you need a faster service please consider the following alternatives to boost your post.
FedEx Next Working Day
For just £6 we will post your order on a next day service.
Bikes
£29.99 for bikes and bulky items.
Euro Zone Countries
If you are in one of the following Euro Zone countries please visit our EU site for tracked duty paid shipping: Andorra, Austria, Belgium, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Slovak Republic, Slovenia, Spain.
Canada
We offer free tracked shipping to Canada on all parcels over £105. We will email you once we have despatched your order you will be able to track it via the tracking portal. You should receive your parcel within 7-16 days.
- Free shipping for standard parcels over £105
- £15 for standard parcels below £105
- £135 for bikes and bulky items
Bulky parcels include items such as: bikes, wheels, bike frames, sleeping bags, tents, sleeping mats and bouldering mats. Shipping charges are calculated in the checkout.
United States
If you are shopping from the United States please visit our US site. We offer free tracked shipping on orders over $99 and prices include all duties and taxes so there are no nasty surprises.
Import and Customs Charges
We cover all duties, import and customs charges so the price you see on our site is the price you pay (plus shipping where applicable).
Rest of the World
Australia, Japan and New Zealand- 7-18 Working days
You can view prices and pay in US Dollars, Euro or Sterling by selecting the currency option.
If you do not see your country listed in the checkout I am afraid we do not currently ship to it.
We will email you once we have despatched your order you will be able to track it via the tracking portal. You should receive your parcel within 5-11 days.
- Standard parcels - £15
- Bikes and bulky- £250
Bulky parcels include items such as: bikes, wheels, bike frames, sleeping bags, tents, sleeping mats and bouldering mats. Shipping charges are calculated in the checkout.
BFPO
We have no problem sending orders to BFPO addresses, however it is not guaranteed that we can despatch your order VAT free.
Within the EU: Please select United Kingdom as your country and BFPO as your county and order as normal. If your BFPO address is eligible for VAT exempt sales you must email us a copy of the VAT exemption form signed by your CO. We will despatch the goods once we have received the form.
Outside the EU: If your BFPO address is outside the EU you will not be charged VAT. However, if it is not obvious that the destination is outside the EU, we will need a copy of a VAT exemption form signed by your CO. We will not ship orders until we have received this form.
The following BFPO addresses are subject to VAT – BFPO 6, 8, 15, 49, 105 to 150, 801 to 825 and all BFPO ships. All remaining BFPO addresses are exempt from tax under article 77/388/EEC. Customs & Excise in Rheindahlen have advised that the exemption form can be obtained from most Messes or can found in SOBAG 5205 Annex C. As soon as we receive this form we will credit the Tax back to the account initially charged.