Delivery and Shipping

Please note that due to COVID-19 some of our international parcels may be a little slower than usual. In Europe we are expecting a 2-3 day delay due to reduced capacity in some countries. Please be aware this is a developing situation so further delays are possible in some areas. 

Place your order before 2pm Monday - Friday and we will post it to you the same day. Bikes and custom products take a bit longer.. but it will be worth the wait!

Elly - Customer Support Hero

Covid 19 Updates

UK Next Day

Royal Mail have confirmed they are not operating a next day service so this is no longer available.

Australia

We can currently ship to this destination but expect delays.

Spain

We can currently ship to this destination but expect delays.

India

We can currently ship to this destination but expect delays.

Italy

With reduced staff in post & sortation centres across the country, delays continue. We have been informed that no deliveries are to be expected in the following regions of Lombardy:

  • Rovato
  • Bergamo Osio
  • Brescia
  • Begamo Grassobbio
  • Brescia Centro

USA

We can currently ship to this destination but expect delays.

Where is my Order?

When we have despatched your order you will get an email confirmation including an expected delivery date and a tracking link (if sent on a tracked service). Please check this. If your order is now overdue please get in touch with your order number and we will chase it up for you.

United Kingdom

Enjoy free delivery on our standard service or upgrade to a faster service when your appointment with adventure is more pressing. Select from the following options in the checkout.

Standard 48 Hour

This is our default option. Free shipping on orders over £15 or £2.49 on orders below. Even though the vast majority of our parcels will arrive within the target delivery window this is not a guaranteed service. If you need a faster service please consider the following alternatives to boost your post.

Next Day

For just £2.99 we will post your order on a 24 hour service. Even though the vast majority of our parcels will arrive within the target delivery window, this is a not guaranteed service. If you want more reassurance hop to the next option...

Next Day Before 1pm

For when time is of the essence, this paid-for service is available to most UK customers. It is postcode dependent, so if you live in the Highlands or across the sea we advise getting in touch to check delivery speeds. Somebody must be home to sign for the delivery.

Saturday Delivery

If it is Friday you will have the option of a guaranteed Saturday delivery for £12. Unfortunately a Saturday delivery is not possible at some businesses including estate agents, banks, post offices, building societies and jewellers. Saturday guaranteed delivery is not available to Herm, Sark and Alderney. For the latest info visit the Royal Mail Special Delivery page or get in touch with our support team for confirmation.

Republic of Ireland

For the best shopping experience select 'Europe' as your location in the drop-down menu at the top of the page. You can also view prices and pay in Euros by selecting the €EUR currency option.

If your order contains non bulky items and is £50 or more it also enjoys free shipping. We will email you once we have despatched your order you will be able to track it via the tracking portal. You should receive your parcel within 6 days.

  • Free shipping for standard parcels over £50
  • £4.95 for standard parcels below £50
  • £10 for bulky parcels
  • £20 for complete bikes

Bulky parcels include items such as: bikes, wheels, bike frames, sleeping bags, tents, sleeping mats and bouldering mats. Shipping charges are calculated in the checkout.

Europe

COVID-19 Update:

Spain - Delays are to be expected due to restrictions and decreased capacity within the distribution network. We still expect parcels to be delivered into Spain.

Italy - With reduced staff in post & sortation centres across the country, delays to deliveries continues. We have been informed that no deliveries are to be expected in the following regions of Lombardy:

  • Rovato
  • Bergamo Osio
  • Brescia
  • Begamo Grassobbio
  • Brescia Centro


For the best shopping experience select 'Europe' as your location in the drop-down menu at the top of the page. You can also view prices and pay in Euros by selecting the €EUR currency option.

We deliver to the following EU countries: Andorra, Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovak Republic, Slovenia, Spain, Sweden and Switzerland.

We will email you once we have despatched your order you will be able to track it via the tracking portal. You should receive your parcel within 5-11 days.

  • Free shipping for standard parcels over £70 to Germany and France
  • £7.20 for standard parcels
  • £15 for bulky parcels
  • £25 for complete bikes

Bulky parcels include items such as: bikes, wheels, bike frames, sleeping bags, tents, sleeping mats and bouldering mats. Shipping charges are calculated in the checkout.

United States and Canada

COVID-19 Update:

The extreme demand on capacity continues. Delays are expected but we still expect parcels to be delivered within the US.


For the best shopping experience select 'United States' as your location in the drop-down menu at the top of the page. You can also view prices and pay in US Dollars by selecting the $USD currency option.

We offer free shipping to the US and Canada on all parcels over £100. We also remove the British sales tax of 20%.

We will email you once we have despatched your order you will be able to track it via the tracking portal. You should receive your parcel within 5-10 days.

  • Free shipping for standard parcels over £100 to US and Canada
  • £10 for standard parcels below £100
  • £30 for bulky parcels
  • £66 for complete bikes

Bulky parcels include items such as: bikes, wheels, bike frames, sleeping bags, tents, sleeping mats and bouldering mats. Shipping charges are calculated in the checkout.

Import and Customs Charges

The US Customs Duty Threshold is $800 (and $100 for gifts). Therefore, orders under $800 (and under $100 for gifts) are free from duties and import taxes. The customs territory of the US includes the 50 US States, the District of Columbia, and Puerto Rico.

Orders over $800 (and over $100 for gifts) are subject to duties and import taxes, which must be paid by yourself. Unfortunately, we have no control over these charges. We are unable to reimburse any costs incurred regardless of the circumstances.

As a guide, duties and import taxes are made up of the components below. For official advice, visit the US Customs and Border Protection website internet purchases information.

Import Duty rates are calculated on the value of each product within your order, not just on the order value above $800 duty threshold. Rates vary by product, but rates for popular products include Cycle Parts at 10%, Road Bikes at 11%

Merchandise Processing Fee (MPF) for orders under $2,500 this is typically $2-9 per shipment.

Sales Tax is not automatically charged on imported goods. However, Customs and Border Protection (CBP) declarations are made available to state tax representatives that may claim state taxes from yourself.

Payment deferment is a handling fee charged by express couriers to pay for customs brokers who expedite imports and deliver straight to your door. This charge is typically $6.50, but can vary and we have no control over this charge.

We cannot declare a lower invoice amount or make any other false declarations for customs purposes.

Rest of the World

COVID-19 Update:

Australia & New Zealand - Deliveries may be slower than usual owing to flight cancellations. We’re doing our best to get parcel sent to you as safely and efficiently as possible. Thank you for baring with us!


For the best shopping experience select 'Rest of World' as your location in the drop-down menu at the top of the page. You can also view prices and pay in US Dollars, Euro or Sterling by selecting the currency option.

We ship to the following countires: Albania, Australia, Falkland Islands, Hong Kong, Israel, Japan, Kenya, Mexico, New Zealand, Singapore, South Africa, United Arab Emirates. If you do not see your country listed I am afraid we do not currently ship to your country. We also remove the British sales tax of 20% on RoW orders.

We will email you once we have despatched your order you will be able to track it via the tracking portal. You should receive your parcel within 5-11 days.

  • £10 for standard parcels
  • £50 for bulky parcels
  • £99 for complete bikes (see exceptions below)
  • £149 for complete bikes to Australia and New Zealand
  • £199 for complete bikes to South Africa

Bulky parcels include items such as: bikes, wheels, bike frames, sleeping bags, tents, sleeping mats and bouldering mats. Shipping charges are calculated in the checkout.

Customs and Import Charges

You are responsible for the customs or import duties paid once the parcel reaches your country. We have no control over these charges and they vary from country to country. We cannot declare a lower invoice amount or make any other false declarations for customs purposes.

Please contact your local customs office to find out current charges before placing your order, this will prevent any unexpected costs you may not have considered.

BFPO

We have no problem sending orders to BFPO addresses, however it is not guaranteed that we can despatch your order VAT free.

Within the EU: Please select United Kingdom as your country and BFPO as your county and order as normal. If your BFPO address is eligible for VAT exempt sales you must email us a copy of the VAT exemption form signed by your CO. We will despatch the goods once we have received the form.

Outside the EU: If your BFPO address is outside the EU you will not be charged VAT. However, if it is not obvious that the destination is outside the EU, we will need a copy of a VAT exemption form signed by your CO. We will not ship orders until we have received this form.

The following BFPO addresses are subject to VAT – BFPO 6, 8, 15, 49, 105 to 150, 801 to 825 and all BFPO ships. All remaining BFPO addresses are exempt from tax under article 77/388/EEC. Customs & Excise in Rheindahlen have advised that the exemption form can be obtained from most Messes or can found in SOBAG 5205 Annex C. As soon as we receive this form we will credit the Tax back to the account initially charged.