Careers at Alpkit - Empowering our people to be their best

At our purest we are a bunch of people coming to work each day sharing our love of the outdoors. We set about building Alpkit as a business that we ourselves would want to work for: a vibrant, sustainable brand for multi-sport adventure enthusiasts.

Fast forward to ...

Current Vacancies...

Living Wage Foundation Pay and Progressive Benefits...

Alpkit Career Stories...

Diversity, Equality and Incusion Policy...

Areas of Opportunity...

A Creative Place of Work

Alpkit is rare amongst smaller founder-led businesses.  We are a team 100 strong with 50 staff in stores and customer service, 10 makers in our factory and building bikes, 10 in our warehouse and 30 designers, copywriters, creatives, buyers, marketers, HR, finance and IT professionals.

Alpkit Living Wage Team Shot
Alpkit Class of 2019

Living Wage Foundation Pay and Progressive Benefits

 We’re investing in our people with progressive policies to create an environment that enjoys the industry and energy of hard work and provides career building opportunities:

  • Living Wage Foundation accredited employer.
  • Staff discount, friends and family discount and equipment loan pools.
  • Flexible working with ability to buy and sell up to 10 days additional holiday on top of our 28 day annual entitlement
  • Welfare Days: additional paid short notice holiday to seize the moment and Go Nice Places Do Good Things
  • Volunteer program providing up to 5 days extra leave for charitable volunteering available to all staff
  • Sabbatical leave and career breaks with a job guarantee to those with 2 years service
  • Living Wage Foundation minimum basic pay rate by October 2020
  • Enhanced sick pay, death-in-service and enhanced pension provision
  • Retail Trust membership to support mental wellbeing
  • Paid study support with additional paid time off
  • Minimum 5 days paid on-the-job training a year available to all staff
  • Management development program to all and aspirant managers
  • Adventure training
  • Life skills training
  • Child care friendly policies
  • Dog friendly workplace

Alpkit Career Stories

We are always on the lookout for talented, creative people with an interest in the outdoors to be part of our team.

We have a relaxed working environment but we work hard. Tea and coffee is always to hand, decent music is almost always on but when there is stuff to do, we knuckle down and get on with the job. Attributes we commonly look for are an interest in the outdoors, self-motivation, pride in producing high-quality products from start to finish and love for working in small teams.

Josh's Alpkit Journey To Accountancy Jedi

Josh Soar Wins Apprentice Of The Year

Josh Soar Wins Apprentice Of The Year

I’m an Accounts Apprentice and started in October 2017 as my first proper job. I started doing book-keeping, then moved onto looking after management accounts and assisting senior members of the team. After two years I’m now training people on how to the job that I used to do when I first started! Alpkit has paid for my formal training as well as what I’m doing on-the-job. I’m in college one day a week, training for my AAT qualification, which will be finished this year. The next step for me is to get the CIMA qualification, which will take three years and mean that I’ll be a qualified accountant, which is amazing. I love working at Alpkit, it’s relaxed, positive and everyone here is supportive. It’s also been interesting to go on Adventure Training with the team, which totally took me out of my comfort zone! Hiking up hills, mountain-biking and running along trails in the dark learning about headtorches is very different to reconciliations and posting prepayments and accruals. Apparently the mountain biking was a beginners route but seriously, I could barely walk some bits, let alone ride them – great fun!

Abby's Route To Alpkit Keswick Store Manager

Abby Cornforth Alpkit Keswick Store Manager

 

I started working at the age of 12. Paper rounds filled the early mornings before school and my weekends spent working in the local co op. At college, I studied art and design, again filling the weekends with graft at an outdoor clothing retailer and my evenings training for the Cumbrian Tennis Championships. Outdoor retail turned full time after moving to Keswick back in 2010. Since then I have worked my way up the management sector, realising, this was my calling. To be able to work in awesome stores, in the beautiful countryside, have as much fun as I could before and after work hours and all on my doorstep! This path led me to become manager at Alpkit Keswick, a fantastic company, who have looked after me and supported me in making the Keswick's store my own. They allow me to connect my hobbies to my work through artwork and adventures, like plunging myself into cold water, cycling and bikepacking, vanlife adventures, running, walking, climbing, paddleboarding or just loving life with my best canine friend. Don't sit still too long.....life will pass you by!

Andy's Alpkit Experience In Retail Support And Training

Andy Dexter Alpkit Training and Retail Operations

 

I started with Alpkit just as the Hathersage store was opening in 2017. Since then I went from working in-store, to with our Customer Support team, to taking on a new role as Retail Operations (with a side of Training Co-Ordination). Part of this role has meant going from taking part in our Adventure Training to organising it! Adventure Training is an opportunity for our team to get hands-on with different gear, whilst also learning from our Product Team about the technology and development which goes into creating it. As someone who enjoys just getting outside and doing good things in nice places (but specifically fell-running; dog in tow) Alpkit has been a fantastic environment to spend time with like-minded people, and get introduced to new ways of adventuring.

Hero to Head of Customer Support

Ashleigh Head of Customer SupportAshleigh Naysmith Head Of Customer Service

 

I’ve been involved at Alpkit since 2005 as a competition climber where I met Col, Nick, Jim & Kenny climbing and demoing product. I landed a sponsorship deal with two others and embarked on many adventures.

Alpkit's aim is simple: make great kit, at great prices backed by great service. The why of Alpkit is summarised perfectly by Go Nice Places, Do Good Things.

Fast forward a few years, I landed a job and was so happy to be working in such a creative environment with an awesome bunch of people. I loved customers and the variety of the job. I’d be packing in the warehouse, writing content for the website, doing bank recs, modelling for photoshoots and cleaning the loos! We were growing exponentially and I was soon managing the Customer Support team.

The training and opportunities at Alpkit have carved a career that I simply couldn’t have imagined back in 2013.  Our management team regularly take days out to discuss our progress and our longer term strategy. These are some of my favourite days: I watch my colleagues and I can see their passion; their faces light up like children at Christmas.

Sure, we sell kit. But it is more than that. We want to enable, inspire and grow a community that loves and connects with the world’s wild places - that is going to be one heck of a journey, and I find that very exciting.

Buying Assistant to Head of Buying (MBA)

Jack Robinson Head of BuyingJack Robinson Head of Buying

 

I joined Alpkit in December 2014 just as it began its growth trajectory to lead a buying team of 1, me. My personal experience can only really be described as an expedition with opportunities around every corner. Learning, learning, learning. As the team has expanded, my 5+ year run at Alpkit has seen me move through functional and management roles; recently culminating in a position on the company’s newly formed operating board.

I’ve been able to achieve this because of the support and opportunities that have been available to me. The balance of hands-on hands-off has meant I’ve learnt from some of the most experienced peers and leaders in the outdoor industry, whilst also being afforded the space to make my own mark on Alpkit’s history. I’ve been able to develop professionally off the back of a supported MBA, the lessons from which I’ve been able to bring back to the broader team helping me to reinforce the learnings and apply them practically in an entrepreneurial and creative environment.

 

Alpkit Class of 2018

Diversity, Equality and Inclusion

Boulder Adventures 4 days of adventure

 Alpkit Foundation support Boulder Adventures in North Wales

At Alpkit our vision for all staff and customers ‘is a place where you are listened to, your opinion matters, you feel fairly treated. United into one…you are treated as unique. You have your own story, but our paths are entwined.’

So, it’s no surprise that we have always had ambition to work both internally to celebrate individuality and inclusion and externally to create an outdoors welcoming to all.

We believe that embracing equality, inclusion and diversity is not only the right thing to do but it makes us a stronger more successful part of our outdoor community; the different voices, different perspectives and different day to day experiences from our people and customers makes us who we are.

Yes, our team are on a journey, but we are led by our desire and commitment to actively build an environment based on aktivism; not just a feeling but an experience of belonging.

  • We find the best talent we can
  • Everyone feels supported and empowered to participate
  • We are rewarded fairly and our work is celebrated
  • We communicate openly and are ok asking questions on matters that affect us
  • Regardless of our identity, background or circumstance, we all have the opportunity to develop to our full potential
  • We care for ourselves, our colleagues and our customers by providing a safe, supportive and inclusive environment

Areas of opportunity at Alpkit

If we have a specific position available we will announce it here, however if you like what we do and you think that you would fit in to one of the roles below why not just drop us your CV along with a covering letter/email to jobs@alpkit.com. Explain why you would like to be part of the team, and if a position becomes available we will already have you on file.

Graphic Design, Copywriters and Web Development

Our website is where most of the action happens. We hope it reflects who we are and what we are about as well as providing our customers with accessible information, support and a simple, effective shopping experience.

We get a big kick producing high quality photography and videos. We handle most of it in-house or via our sponsored team members. Saying that we have a growing team of freelancers to call on.

If you've a talent in web design, graphic design, copywriting, artworking, photography, videography or marketing then we want to hear from you.

Seamsters

With our small factory at the heart of our bright and colourful showroom we have a unique working environment. Experience with automatic lockstitch sewing machines, ideally with heavy fabrics, is essential. Cutting, binding, bar tacking and zip insertion experience would be an advantage.

Alpkit Factory Team 2017

Warehouse Team

If there is one unbreakable rule at Alpkit it is that orders must go out the door! The warehouse team are responsible for packing customers orders, keeping the shelves stocked and the warehouse in order. You will need to be able to keep a steady head when it gets busy, pick up errors and understand postage. We look for people who are fastidious about efficiency, tidiness and order.

Customer Service Heros

There is no one more important than a customer service hero. Our reputation for great customer service is huge and we want to maintain that.

Ideally you will have experience of a customer service environment, be able to work to deadlines and have proven high levels of English and Maths as well as solid basic IT skills. 

Alpkit Adventure Training 2019

Part Time Store Heroes

We look for amazing people to work in our stores, we now have 6 stores open in fantastic, vibrant and bustling locations - Hathersage, Ambleside, Keswick, Metrocentre, Edinburgh and Betws-y-Coed.

Our heroes on the customer front line play a huge part within Alpkit, which is why we are expecting this to be an exciting opportunity for those who love the outdoors, love retail and want to work in our exciting new stores, offering real service with personality.

Product Design and Development

Alpkit is a product brand. High quality products are our bread and butter.

Our product team has to be adaptive as they work on anything from custom UK made products to sampling and placing orders with overseas factories months in advance.

We look for people who are bursting with enthusiasm and who are not afraid to jump on a sewing machine and knock out a prototype.

Shows and Events

We attend shows all over the country, anything from gear nights at climbing walls to multi-day shows like the Kendal Mountain Festival and our own Big Shakeout festival.

If you are looking for occasional or part-time work this could be good for you. It is essential that you can work weekends, don't mind some manual work, long days and have a great knowledge of our products and outdoor activities.

Current Vacancies


Factory Manager

Location: Alpkit Campus (Nottingham)
Position: Permanent, Full Time
Hours: 37.5hrs per week Monday-Friday

The Team

There's a special joy in a product made by hand. Beautifully crafted, functional, made with pride; At out Alpkit factory we have been manufacturing custom made bike luggage, boulder mats and rucksacks for last 7 years. We need a factory manager who can inspire, lead and grow our amazing team. Coming from a textile or sewn goods background would be at an advantage, but strong management skills particularly in manufacturing and the ability to look at the commercial opportunity is equally important; we develop products quickly and have them on sale days later.

About the Role

As Factory Manager you are able to run an efficient and reactive production facility with lean inventory. Capable of working with the product development teams and oversee the commercialisation of new products. Alpkit prides itself on the quality of it’s management team and this role will require good communication and team work in order to maximise the opportunities.

  • Work with buying to plan production minimising waste and maximising productivity.
  • Making sure that products are produced on time and are of good quality.
  • Ensure a safe and pleasant working environment.
  • Controlling stocks of both raw materials and finished goods.
  • Provide leadership and development as required to achieve objectives.
  • Manage staffing levels.

About You

  • Ideally 3yrs+ experience working in a similar environment: manufacturing, production, factory background.
  • A good knowledge of fabrics, patterns and garment construction processes.
  • Good knowledge in scheduling, planning and prioritising work-flow and meeting deadlines.
  • Confident computer literate (Excel).
  • Highly organised, attention to detail on the ball and driven by processes. 

Perks of the job

Ability to buy extra holiday, Alpkit discount for you, your family and friends, life insurance, critical illness cover, cycle to work scheme, enhanced pension contributions, paid volunteer days and we are environmentally and sustainability conscious and we promote a learning culture.

We value all cultures, backgrounds and experiences, be yourself, join our community and help us “go nice places and do good things.”

If you think you would like to work in the warehouse get in touch telling us why you think you’d fit in well at Alpkit along with your CV, experience and all that jazz. 

Email: jobs@alpkit.com

 

Ecommerce Executive

Location: Alpkit Campus (Nottingham)
Position: Permanent, Full Time
Hours: 37.5hrs per week Monday-Friday

About the Role

We are seeking an online trader to run our day-to-day web store giving a great experience to visitors and maintain our quirky home on the web.

You’re the expert that keeps our website up-to-date by continually reviewing, checking, refreshing and updating our product and content pages, monitoring the site performance and working with our other teams to give the best online experience possible irrespective of device and maximise our sales opportunities.

Responsibilities
  • Working to agreed priorities, you are responsible for the day-to-day reviewing, refreshing and updating:
    • Store look, site merchandising and banners
    • Product page details including content, photography and video
    • Site content areas, product collection structures and marketing
    • Events and store information pages
  • Monitoring and reviewing vital stats such as web traffic, conversions, sales, best sellers, customer journeys, page rankings, site speed and site health to help us develop a coherent work plan that keeps alpkit.com our quirky home on the world wide web
  • Working with our Head of Ecommerce to implement tech to aid onsite conversion and hook together the underlying tech that provides a great customer experience (eg search, personalisation, up sells/cross sells)
  • Working with our marketing team to implement onsite content marketing and onsite video/photography
  • Working with supply chain so that the implementation of new product pages is timely and reactive to sales opportunities
  • Working with stores and customer service to make sure our web site best matches the needs of our customers (words, video and images)
  • Working with our founders and product team to make sure that our content captures the spirit and soul of Alpkit
About You
  • Team player, loves working with people
  • Attention to detail and gets satisfaction from things being just right
  • hard working, committed self-starter
  • demonstrable commercial acumen
  • experience of working in a fast paced, growing ecommerce environment beneficial
  • experience of using a content management system (Shopify would be great)
  • analytical, IT literate with excellent PC skills
  • outdoor enthusiast
  • image processing skills would be beneficial (Photoshop)
How to Apply

If you are interested in applying, then email your CV and covering letter to jobs@alpkit.com, clearly stating the position you are applying for.

Customer Service - Aftersales Hero

Location: Alpkit Campus (Nottingham)
Position: Permanent, Full Time
Hours: 40hrs per week Monday-Friday

About the Role

Customer support is at the heart of the Alpkit experience. We’re determined to go above and beyond for our customers; we’re not just here to serve them, but also to help build an awesome community of like-minded people going nice places and doing good things.

Our 3 year Alpine Bond warranty is at the heart of Alpkit; the make or break moment of our customer service.

This role champions our Alpine Bond and makes sure it is core to our working practice. Our Aftersales team speaks enthusiastically with our customer and helps them with their product issues – they know the best way to repair and care for the products, and always love to hear about the adventures our customers have been through.

Core Responsibilities
  • Responsible for handling aftersales customer enquiries queries over email, phone and livechat
  • Identify opportunities for product improvement
  • Stay up to date with product changes and repair capabilities
  • Forward stories & photos from happy customers to be part of our customer story page
  • Commitment to helping Alpkit obtain its annual sustainability targets

As part of the wider customer service team you’ll also gain knowledge of the sales, returns and Sonder CS functions and work alongside the team as demand in the different areas flexes throughout the year.

Required Experience and Skills
  • Responsible for handling aftersales customer enquiries queries over email, phone and livechat
  • Identify opportunities for product improvement
  • Stay up to date with product changes and repair capabilities
  • Forward stories & photos from happy customers to be part of our customer story page
  • Commitment to helping Alpkit obtain its annual sustainability targets
How to Apply

If you are interested in applying, then email your CV and covering letter to jobs@alpkit.com, clearly stating the position you are applying for.

Store Hero - Repair Specialist - Bristol

Location: Bristol
Position: Part-Time
Hours: Monday to Sunday, between 08:00 and 18:00 - exact hours to be discussed at interview

About the Role

An exciting opportunity to join our new store in Bristol for anyone with sewing experience and a passion for keeping kit going.

As our Bristol Repair Specialist you'll be helping repair and maintain customer garments and equipment to get them to Go Nice Places, Do Good Things once again.

Our heroes on the customer front line play a huge part within Alpkit, which is why we are expecting this to be an exciting opportunity for those who love the outdoors, love retail and want to work in a new vibrant store, offering real service with personality.

About You

  • Experience with sewing machines essential
  • Actively interested in the outdoors.
  • Take pride in offering great service.
  • Motivated to get things done
  • Have an awareness across a range of outdoor gear and activities

How to Apply

If you are interested in applying, then email your CV and covering letter to jobs@alpkit.com, clearly stating the position you are applying for and whether it's Full Time or Part Time.

Store Hero - Bike Specialist - Bristol

Location: Bristol
Position: Part-Time
Hours: Monday to Sunday, between 08:00 and 18:00 - exact hours to be discussed at interview

About the Role

An exciting opportunity to join our new store in Bristol for anyone with bike workshop experience and a passion for keeping bikes rolling.

As our Bristol Bike Specialist you'll be helping repair and maintain both customer and demo fleet bikes, to help folks Go Nice Places, Do Good Things on two wheels.

Our heroes on the customer front line play a huge part within Alpkit, which is why we are expecting this to be an exciting opportunity for those who love the outdoors, love retail and want to work in a new vibrant store, offering real service with personality.

About You

  • Bike workshop experience or relevant certification essential
  • Actively interested in the outdoors.
  • Take pride in offering great service.
  • Motivated to get things done
  • Have an awareness across a range of outdoor gear and activities.

How to Apply

If you are interested in applying, then email your CV and covering letter to jobs@alpkit.com, clearly stating the position you are applying for and whether it's Full Time or Part Time.

Store Heroes - Bristol

Location: Bristol
Position: Part-Time
Hours: Monday to Sunday, between 08:00 and 18:00 - exact hours to be discussed at interview

About the Role

We are looking for amazing people to join us in our new Bristol Store.

So are you keen to get involved with Alpkit retail? If you have a passion for the outdoors then come and help us put that passion into helping people Go Nice Places, Do Good Things.

Our heroes on the customer front line play a huge part within Alpkit, which is why we are expecting this to be an exciting opportunity for those who love the outdoors, love retail and want to work in a new vibrant store, offering real service with personality.

About You

  • Actively interested in the outdoors.
  • Take pride in offering great service.
  • Motivated to get things done
  • Have an awareness across a range of outdoor gear and activities.

How to Apply

If you are interested in applying, then email your CV and covering letter to jobs@alpkit.com, clearly stating the position you are applying for and whether it's Full Time or Part Time.

Store Hero - Bike Specialist - Ilkley

Location: Ilkley
Position: Open to Full and Part-Time applicants
Hours: Monday to Sunday, between 08:00 and 18:00 - exact hours to be discussed at interview

About the Role

An exciting opportunity to join our new store in Ilkley for anyone with bike workshop experience and a passion for keeping bikes rolling.

As our Ilkley Bike Specialist you'll be helping repair and maintain both customer and demo fleet bikes, to help folks Go Nice Places, Do Good Things on two wheels.

Our heroes on the customer front line play a huge part within Alpkit, which is why we are expecting this to be an exciting opportunity for those who love the outdoors, love retail and want to work in a new vibrant store, offering real service with personality.

About You

  • Bike workshop experience or relevant certification essential
  • Actively interested in the outdoors.
  • Take pride in offering great service.
  • Motivated to get things done
  • Have an awareness across a range of outdoor gear and activities.

How to Apply

If you are interested in applying, then email your CV and covering letter to jobs@alpkit.com, clearly stating the position you are applying for and whether it's Full Time or Part Time.


    Speculative applications are always welcome and we make time to read every single one.

    We encourage applications from all as we look to overcome diversity, equality and inclusion barriers to the outdoors.

    How to apply

    Alpkit HR / Confidential
    Unit 12-14 Oak House,
    Engine Lane,
    Newthorpe,
    NG16 3QU
    Email: jobs@alpkit.com

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