Our Current Job Vacancies


We put all our vacancies on this jobs board so please check back regularly if you are interested in joining us.
We encourage applications from all as we look to overcome diversity, equality and inclusion barriers to the outdoors.

Here are our current vacancies:


Alpkit Campus Vacancies
  • CS Hero

    • Ambleside Vacancies
  • Store Heros
  • Keyholder

    •
    Edinburgh Vacancies
  • Repair Hero


    • Key Holder - Alpkit Ambleside

    Location: Alpkit Ambleside
    Position: Permanent, Full-time
    Hours: 40 hours per week


    What you’ll be doing
    We’re on the lookout for a Keyholder to join our fantastic Ambleside Store Team. As a key holder for the store, you will support the Store Manager and Assistant Store Manager in driving sales and providing world class customer service. You will love being on the shop floor with our customers, whilst sharing your knowledge of the outdoors, advising on the best kit for the adventures they are going on and sharing the best of the local area.

    The role will involve being responsible for opening and closing the store when the Store Manager/Assistant Store Manager are absent and assisting with deliveries.

    The Store
    We have a relaxed retail environment, but we work hard. Tea (and coffee for the non-believers) is always to hand, decent music is almost always on, and we are driven by our mission to support our customers “go nice places do good things”..

    About Alpkit
    Customer experience is placed at the heart of Alpkit operations. We strive to be with our customer throughout their journey with us. Our entire operation works to continually improve the Alpkit experience for our customers, from increasing product range and performance, to addressing customer concerns such as minimising plastic use and improving our internal systems to advance our service. We are a multi-award-winning adventure sports brand and retailer. Our pursuit of great customer experience is at the core of what we do.


    Perks of the job
    We truly believe that our success depends on the people that work here and the culture we create and are passionate about providing a place people want to work. We offer a range of benefits to enhance your career and wellbeing: ability to buy extra holiday, Alpkit discount for you, your family and friends; life insurance; critical illness cover; cycle to work scheme; enhanced pension contributions, paid volunteer days; we are environmentally and sustainability conscious; and we promote a learning culture.

    About us
    We value all cultures, backgrounds, and experiences; Alpkit is an equal opportunity employer and welcomes everyone to our team, so be yourself, join our community and help us “Go Nice Places, Do Good Things.”

    If you need reasonable adjustments at any point in the application or interview process, please let us know. In your application, please feel free to note which pronouns you use (for example - she/her, he/him, they/them, etc).

    How to apply
    We’re a bunch of do-ers that make things happen. We enjoy the industry and energy of work and find reward in what we achieve so if you feel this role is a good fit, we’d love to hear from you. Please send your CV and covering letter to amblesidemanager@alpkit.com.

    Job Purpose
    We are looking for a Senior Marketing Executive to join the team here at Alpkit. If you are someone who is truly passionate about the customer journey and communications, this is the role for you.


    Position in Alpkit
    You will support the Head of Marketing in executing Alpkit’s marketing campaigns (print and digital) to bring in new customers to support the growth of Alpkit.


    Key Areas & Tasks
  • Implement and drive our long-term strategy through various channels/tools with the support of the wider team
  • Coordinate the implementation of campaigns in stores, including store assets/POS.
  • Manage Alpkit owned social media in line with brand values and objectives, taking ownership of our social media strategy.
  • Coordinate photoshoot production, supporting photographer with logistics, model booking and stock management.
  • Coordinate production of brand assets and printed material including Outpost, adverts, dispatch flyers, sustainability report and tactical material as the need arises.
  • Track press and media planning, ensuring that adverts are produced in good time.

    • What you'll bring
  • A marketer with experience in a similar role
  • Experience of working in a fast-paced retail environment
  • Experience in dealing with running multiple campaign deadlines and ability to prioritise tasks accordingly
  • Experience driving customer acquisition and growth through the implementation of digital and traditional media strategies
  • Strong budget and project management skills, attention to detail and communication

    • About you
  • Believe in Alpkit’s Vision and Aktivism Values and appreciate the value of being a B-Corp; building a better business.
  • Adaptable and agile under pressure in a fast-paced and reactive environment with multiple competing priorities in a ‘start up’ type of environment.
  • Confidence to react and engage with customers.
  • Demonstrable commercial flair and product knowledge.
  • Ability to create and maintain process documentation to ensure consistency of work.
  • Creative, practical and able to work to tight deadlines.
  • High level of computer literacy and dealing with spreadsheets, databases, email and internet.
  • Excellent organisation and time management skills.

    • Perks of the job

    We truly believe that our success depends on the people that work here and the culture we create; we are passionate about encouraging personal career development and want you to grow with us. We offer a range of benefits to enhance your career and wellbeing;

  • Wellbeing Days
  • Option to buy/sell holiday
  • Alpkit discount for you, your family and friends
  • Life assurance
  • Cycle to work scheme
  • Green travel commuting subsidy
  • 5 paid volunteer days
  • Hybrid working

    • We value all cultures, backgrounds, and experiences, Alpkit is an equal opportunity employer and welcomes everyone to our team, so be yourself, join our community and help us “go nice places and do good things.” If you need reasonable adjustments at any point in the application or interview process, please let us know.

    How to apply

    We’re a bunch of do-ers that make things happen. We enjoy the industry and energy of work and find reward in what we achieve so if you feel this role is a good fit, we’d love to hear from you jobs@alpkit.com

    Equal opportunities and inclusivity statement

    Alpkit is keen to address areas of under-representation throughout the industry and particularly welcomes applications for women in leadership roles, from ethnically diverse communities, disabled people, individuals under 30 years old and people from the LGBTQIA+ community.

    Should you require application forms in an alternative format or any adjustments to be made throughout the application process or upon appointment.



    CS Hero

    Location: Alpkit Campus
    Position: Permanent, Full-time
    Hours: 40 hours per week, hybrid working offered


    Job Purpose

    We are seeking a dedicated and customer-focused individual to join our award-winning team as a Customer Support Specialist. In this role, you will be at the forefront of our customer service operations, assisting customers with their inquiries, providing after-sales support, processing returns, and offering guidance on warranty care. As a Customer Support Specialist, you will play a pivotal role in ensuring our customers have a seamless and positive experience with Alpkit.

    Key Areas & Tasks

  • Respond to customer inquiries via phone, email, and live chat is a fast and friendly manner.
  • Provide expert guidance and advice on our product range, usage, and maintenance. Our range spans from UK made backpacks, through to waterproof jacket, wetsuits, UK built bikes and more.
  • Assist customers with the return and exchange process, ensuring a hassle-free experience.
  • Handle warranty claims and provide necessary information on warranty coverage and care.
  • Maintain accurate records of customer interactions and transactions in our CRM system (Khaos Control)
  • Collaborate with other departments to resolve customer issues effectively.
  • Keep up-to-date with product knowledge to offer informed assistance to customers. We offer weekly training to keep you up to date!
  • Identify opportunities for process improvement and share customer feedback with the team.
  • Identify sales opportunities and process bulk sales.
  • Strive to meet and exceed customer satisfaction and service level target

    • Qualifications
  • Previous experience in a customer support or similar outdoor role is a plus.
  • Passion for outdoor activities and an understanding of outdoor gear.
  • Understanding of bikes and componentry would be beneficial to your role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a commitment to customer satisfaction.
  • Detail-oriented and capable of managing multiple tasks simultaneously.
  • Familiarity with CRM software and Microsoft Office Suite.
  • Ability to work in a fast-paced and dynamic team environment.
  • Strong written and verbal English skills.

    • Perks of the job
  • Living Wage foundation salary.
  • Generous Alpkit discount for you, your friends and family
  • Green commuting scheme
  • Ability to buy extra holiday.
  • Life insurance
  • Cycle to work scheme.
  • Enhanced pension contributions.
  • A supportive and inclusive work environment.
  • We promote a learning culture.
  • Employee discounts on Alpkit products.
  • A chance to be part of a company that shares your passion for the outdoors and work among likeminded people.

    • How to apply

    If you are ready to embark on this exciting journey with Alpkit and make a difference in the outdoor industry, please send your CV and a cover letter explaining why you're the perfect fit for this role to eloise.cundill@alpkit.com Alpkit is an equal opportunity employer. We encourage candidates from all backgrounds and experiences to apply. If you need reasonable adjustments at any point in the application or interview process, please let us know. In your application, please feel free to note which pronouns you use (for example - she/her, he/him, they/them, etc). Application deadline is 29/09/2023. Join us in inspiring and equipping adventurers worldwide. We look forward to welcoming you to the Alpkit team!


    The Role
    We're looking for a new Hero to join our Customer Service team. Here at Alpkit, we love customers, and we love a good chat, hearing about & helping to plan out adventures! You’ll work within our award-winning Customer Support team, with responsibility for guiding our customer orders through our systems within our delivery promise timelines. Working with our CRM software (Khaos and Shopify) to maintain customer databases, Re-assigning stock on orders where needed, across our 10 dispatch locations. You’ll be responsible for our pre-order data section, managing transaction security, reporting out of the CRM platform and working closely with our ecommerce team to ensure stock levels and web experience is consistent. Customer Service is at the core of the Alpkit & Sonder experience, and we work hard to continuously improve that experience.

    The Person
    Alpkit are looking for a customer focussed Sales Administrator to join a busy and growing team who provide award winning Customer Service. If you're enthusastic about continually improving Customers Experience and working alongside other helpful, engaging & knowledgeable team mates then we'd love to hear about how your skills, experience & values match our Sales Administrator profile:

    Aktivism

  • Enthusiastic
  • Imaginative
  • Determined
  • Practical
  • Fair
  • Confident
  • Knowledgeable
  • Friendly
  • Responsible
  • Worldly

    • Skills

  • Proficient in Microsoft Packages; Outlook, Word,Excel & Mac Based Apps
  • Excellent Communication Skills, verbal & written
  • Incredible customer service skills
  • Strong in building relationships with customers and cross-department collaboration
  • Maintain accuracy of stock, finance & customer data Payment processing

    • Values

  • A love of the outdoors & the benefits being in nature can have on physical & mental wellbeing
  • Environmentally Conscious
  • An understanding of Alpkits B Corp Certification

    • A day as an Alpkit | Sales Administrator
    We strive to be with our customer throughout their journey with us. Our entire operation works to continually improve the Alpkit & Sonder experience for our customers, from increasing product range and performance, to addressing customer concerns such as minimising plastic use and improving our internal systems to advance our service. Your days will be varied but some of the key tasks you'll be responsible for are

  • Maintaining accuracy of stock, finance, and customer data in customer accounts
  • Working closely with E- commerce team to report any issues and improve customer experience.
  • Working closely with Warehouse team to maintain dispatch SLA for any orders that have been manually edited.
  • Weekly reporting on admin stage activity.
  • Working within Alpkit Sustainability principles.
  • Payment processing using our multiple payment options.
  • Problem solving to ensure stock accuracy and customer satisfaction.
  • General Alpkit & Sonder Customer Service enquiries from warranty, technical and sales call/emails.

    • About Alpkit
    Ability to buy extra holiday, Alpkit discount for you, your family and friends, life insurance, ride to work scheme, enhanced pension contributions, commuting subsidy for those that travel to work in a greener way! As a B Corp, we are proud to be environmentally and sustainability conscious. We’re passionate about our learning culture.

    We value all cultures, backgrounds, and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us “Go Nice Places, Do Good Things.”

    How to apply
    If you are interested then we would love to hear from you; email your CV and covering letter to eloise.cundill@alpkit.com, clearly stating the position you are applying for.



    Store Hero

    Location: Alpkit Ambleside
    Position: Permanent, Full Time
    Hours: 16 hours per week


    What you’ll be doing
    We’re on the lookout for a Store Hero to join our Ambleside Alpkit Team. As a member of the store team, you will support the Store Manager and Assistant Store Manager in driving sales and providing world class customer service. Do you love being on the shop floor with our customers? We’re looking for your love of sharing your knowledge of the outdoors, advising on the best kit for the adventures our customers are going on, and sharing the best of the local area.

    The Store
    We have a relaxed retail environment, but we work hard. Tea (and coffee for the non-believers) is always to hand, decent music is almost always on and we are driven by our mission to support our customers to Go Nice Places, Do Good Things.

    About Alpkit
    Customer experience is placed at the heart of Alpkit operations. We strive to be with our customer throughout their journey with us. Our entire operation works to continually improve the Alpkit experience for our customers, from increasing product range and performance, to addressing customer concerns such as minimising plastic use and improving our internal systems to advance our service. We are a multi award-winning adventure sports brand and retailer. Our pursuit of great customer experience is at the core of what we do.

    Perks of the job
    Ability to buy extra holiday, Alpkit discount for you, your family and friends, life insurance, ride to work scheme, enhanced pension contributions, commuting subsidy for those that travel to work in a greener way! As a B Corp, we are proud to be environmentally and sustainability conscious. We’re passionate about our learning culture.

    We value all cultures, backgrounds, and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us “Go Nice Places, Do Good Things.”

    How to apply
    If you are interested then we would love to hear from you; email your CV and covering letter to managerambleside@alpkit.com, clearly stating the position you are applying for.


    Repair Hero - Alpkit Edinburgh

    Location: Alpkit Edinburgh
    Position: Permanent
    Hours: Part-time / Full-time


    What you’ll be doing
    Do you love outdoor kit so much; you want to repair it and keep it going for longer? We’re on the lookout for a Repair Hero to join our Edinburgh Alpkit Team. As a member of the store team, you will support the Store Manager and Assistant Store Manager by repairing customers kit in our designated repair stations. We take pride in providing world class customer service. We’re looking for your love of outdoor gear and repairing it. Ideally we’re looking for someone with sewing experience, or if you’re handy with a home sewing machine, get in touch!

    The Store
    We have a relaxed retail environment, but we work hard. Tea (and coffee for the non-believers) is always to hand, decent music is almost always on and we are driven by our mission to support our customers to Go Nice Places, Do Good Things.

    About Alpkit
    Customer experience is placed at the heart of Alpkit operations. We strive to be with our customer throughout their journey with us. Our entire operation works to continually improve the Alpkit experience for our customers, from increasing product range and performance, to addressing customer concerns such as minimising plastic use and improving our internal systems to advance our service.


    We are a multi award-winning adventure sports brand and retailer. Our pursuit of great customer experience is at the core of what we do.

    Perks of the job
    Ability to buy extra holiday, Alpkit discount for you, your family and friends, life insurance, ride to work scheme, enhanced pension contributions, commuting subsidy for those that travel to work in a greener way! As a B Corp, we are proud to be environmentally and sustainability conscious. We’re passionate about our learning culture.

    We value all cultures, backgrounds, and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us “Go Nice Places, Do Good Things.”

    How to apply
    If you are interested then we would love to hear from you; email your CV and covering letter to jobs@alpkit.com, clearly stating the position you are applying for.



    Speculative applications are always welcome and we make time to read every single one.

    How to apply

    Alpkit HR / Confidential
    Unit 12-14 Oak House,
    Engine Lane,
    Newthorpe,
    NG16 3QU
    Email: jobs@alpkit.com

    We are a Living Wage employer