We're looking for a new Hero to join our Customer Service team. Here at Alpkit, we love customers, and we love a good chat, hearing about & helping to plan out adventures! You’ll work within our award-winning Customer Support team, with responsibility for guiding our customer orders through our systems within our delivery promise timelines. Working with our CRM software (Khaos and Shopify) to maintain customer databases, Re-assigning stock on orders where
needed, across our 10 dispatch locations. You’ll be responsible for our pre-order data section, managing transaction security, reporting out of the CRM platform and working closely with our ecommerce team to ensure stock levels and web experience is consistent. Customer Service is at the core of the Alpkit & Sonder experience, and we work hard to continuously improve that experience.
Alpkit are looking for a customer focussed Sales Administrator to join a busy and growing team who provide award winning Customer Service. If you're enthusastic about continually improving Customers Experience and working alongside other helpful, engaging & knowledgeable team mates then we'd love to hear about how your skills, experience & values match our Sales Administrator profile:
SkillsProficient in Microsoft Packages; Outlook, Word,Excel & Mac Based Apps
Excellent Communication Skills, verbal & written
Incredible customer service skills
Strong in building relationships with customers and cross-department collaboration
Maintain accuracy of stock, finance & customer data Payment processing
ValuesA love of the outdoors & the benefits being in nature can have on physical & mental wellbeing
An understanding of Alpkits B Corp Certification
A day as an Alpkit | Sales Administrator
Maintaining accuracy of stock, finance, and customer data in customer accounts
Working closely with E- commerce team to report any issues and improve customer experience.
Working closely with Warehouse team to maintain dispatch SLA for any orders that have been manually edited.
Weekly reporting on admin stage activity.
Working within Alpkit Sustainability principles.
Payment processing using our multiple payment options.
Problem solving to ensure stock accuracy and customer satisfaction.
General Alpkit & Sonder Customer Service enquiries from warranty, technical and sales call/emails.
We strive to be with our customer throughout their journey with us. Our entire operation works to continually improve the Alpkit & Sonder experience for our customers, from increasing product range and performance, to addressing customer concerns such as minimising plastic use and improving our internal systems to advance our service. Your days will be varied but some of the key tasks you'll be responsible for are
Ability to buy extra holiday, Alpkit discount for you, your family and friends, life insurance, ride to work scheme, enhanced pension contributions, commuting subsidy for those that travel to work in a greener way! As a B Corp, we are proud to be environmentally and sustainability conscious. We’re passionate about our learning culture.
We value all cultures, backgrounds, and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us “Go Nice Places, Do Good Things.”
How to apply
If you are interested then we would love to hear from you; email your CV and covering letter to firstname.lastname@example.org, clearly stating the position you are applying for.