+44 (0)1773 417007 | FREE UK POSTAGE, 123 DAY RETURNS |

Support Centre

Welcome to the Alpkit support centre. Here you can find answers to your questions about our products. If you cannot find the answers you are looking for then please do ask us a question. Izzy, Jay and Ashleigh.

Ask us a question

..and squeeze the most out of your Alpkit Experience. We will reply to all emails. If you do not receive a reply by the next working day assume your email has been lost in space and drop us another mail or give us a call.

support@alpkit.com

Tel: 01773 417007

Alpkit Global HQ
Units 12 - 14 Oak House
Moorgreen Industrial Park
Engine Lane
Newthorpe
Nottingham
NG16 3QU

Monday - Friday, 9am - 5.30pm

Product Stock Notifications

To keep up to date with product news and arrivals sign up to our newsletter. Alternatively, you can follow us on Twitter (@alpkit) or 'like' us on Facebook (www.facebook.com/alpkit).

Arrivals Board

Please note that times are estimated, and may change due to unforseen circumstances.

ProductOptionETANotesStatus
Sleeping BagsEntire range being re-developedIn re-development: new range due early 2015 On Time
TentsKangri / Zhota / Heksa on order expected summer 2015. On Time
Sleeping MatsNewFebruary 2015New range designed, updated and in production. Expected Spring 2015. On Time
Prism Head TorchNewMay 2015New 550 lumen head torch coming soon On Time

Disclaimer: We try to be as transparent as we can with expected delivery dates however in doing so we do expose ourselves to disappointing if things do not go to plans. These dates are subject to many factors changes out of our control. These reasons can be bad weather at sea, short delays in customs to longer delays caused by entire shipments being rejected, a factory surprising us with a new colour or even a factory going bust - it has happened. If the success of your trip or expedition is reliant on a certain product you should consider the consequences of late delivery.

Advanced Orders? We do not take advanced orders. Shipping schedules can change, last minute production runs get delayed... in short there are many factors we cannot control and we do not want to have your money stuffed down the back of our sofa.

Product warranty

If your Alpkit product goes wrong or you not happy with it and it is our fault then we will sort the problem out, if it went wrong and it was your fault then we help you get it repaired in the most appropriate way and cost. Sending us an email, or giving us a ring will help ensure that you are without your product for the shortest possible time.