All our products are warrantied for at least 3 years against defects in materials or workmanship.Find out more
Meet Blake, Elly, Amanda, Tom, Josh, Rachel, Neil, Drew and Matt, our awesome support team voted TGO Online Retailer 2020, 2019, 2018, 2017, 2015, 2014 and 2012.
Please note that our office will be closed from the 2nd - 5th April. Our customer service team will return on 6th April and will get back to you as soon as possible.
If you haven't received a parcel 10 days after dispatch please let us know.You can check up on Royal Mail service updates here.
Our team of support heroes are all solid outdoor enthusiasts based here in the UK. Our office hours are 09:00 - 17:00 Monday to Friday. Please take into account the small time difference when waiting for a reply.
Please fill in the contact form. We monitor emails Monday to Fridays.
If one of our support heroes is available immediately you will see a little red live chat icon at the bottom right of the screen. Click it to start up a new chat.
Sonder Bikes: 01773 417006
Alpkit: 01773 417007
100 Lake Road
48 Main Street
Alison Court, Metrocentre