Support Centre

Covid-19 Pandemic Service Update:

We work in safety and despatch orders every day, process returns and are build bikes with 2m social distancing and screening practices in place.

Our support team is now work from home and answer all your emails and livechats. As we have few staff at our HQ, our phone lines are currently closed. Whilst we respond to emails as quickly as possible, please expect a small delay. We will respond to all emails within 5 working days.

At HQ there is a reduced team that despatch your orders and process your returns and exchanges as quickly as possible. The current turnaround for returns is 5 working days.

Please accept a small delay across our delivery network in general. We get daily updates from our couriers as they adapt their operations to keep both their staff and our customers safe.

Ashleigh, Elly, Amanda, Tom, Josh, Caroline and Rachel! Proud to have been voted TGO Online Retailer 2019, 2018, 2017, 2015, 2014 and 2012.

Contact Us

Via e-mail

We keep an eye on email between 8 - 5.30 Monday to Friday (Tuesday 10-5.30). We provide limited coverage over the weekend and we are closed bank holidays.

All our products are warrantied for at least 3 years against defects in materials or workmanship.

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Repairing your kit

We make it easy for you to care & repair your products.

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Donating your used kit

Give your kit a second life by passing it on to someone.

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Support the AK Foundation

Alpkit customers have supported over 600 projects.

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