Mending is better than ending: if your zip has lost its bite then our Full Zip Replacement is for you. Our expert Repair Heroes are on hand to replace most zips be they on jackets, tents or rucksacks. If we can source it, we can replace the zip on any brand.
Advice from our Repair Heroes
"You can tell that you need a new zip if there's damage to the zip teeth, fabric or retainer. If all these things look okay and it's just not functioning as it should, you may just need a Zip Slider Replacement.
It helps us repair your kit more quickly if you can let us know specifics about what kind of zip you're after. For example, do you want a close match, a fun new colour or have any special requests? Just pop a note in with your order."
Bea, Alpkit Betws-y-Coed Repair Hero
How it works
Only available for UK customers. When we've received your kit, we might contact you to discuss the repair. If you have any questions before sending us your gear, don't hesitate to call the Betws-y-Coed Repair Station on 01690 507307.
- Order your repair online as a standalone order
- Make sure your kit is clean and package your repair
- Include your order number and contact details in the package. You can find your order number on your order confirmation email
- Include any notes or sketches to help us understand what work you want done
- Generate your postage label on the Royal Mail Returns Portal
- Post your repair or arrange a collection
We've currently got a 3-week lead time on our repairs service.
Sustainability and Product Care
Reducing our carbon footprint
We are carbon neutral under PAS2060 and offset our Scope 1, Scope 2 and Scope 3 operations and transport emissions. We recognise that offsetting is not part of the solution but a point to pass through on a journey to Net Zero. Carbon Neutral is just a step in that journey.
We have joined the Science Based Targets Initiative which sets independent targets for us to achieve to do our bit to limit global warming to 1.5°C. Our targets are to halve our Scope 1 and Scope 2 emissions by 2025 based on 2018 base year and reduce our total carbon intensity by 15% every year to achieve genuine net zero by 2050.
End of life
When your partnership with this product is over send it back to us and we will pass it on to someone that needs it through our Continuum Project.
We have dedicated Repair Stations in our stores and we're fully equipped to breathe new life into your old kit. This includes spare parts, patches, new zips and wash and reproofing of your down and waterproofs. Pop into any store or contact us online for more info.
If one of our products doesn't meet your expectations upon delivery, or if during its lifetime it doesn't live up to the demands placed on it, please return it to us for repair, replacement or refund. Find out more about our Alpine Bond.
Standard delivery to UK addresses is free over £50.
Next Day deliveries will be shipped same day if you place your order before 2pm Monday - Friday.
If you are not happy or have changed your mind, you can return your unused product within 123 days of placing the order for a refund.
Simply return it to us, free of charge, with all the original packaging.