Mending is better than ending: give your kit a new lease of life with our Patch Repair. Our expert Repair Heroes team are on hand to patch most outdoor gear be it a jacket, tent or rucksack. If there's a hole to be patched we'll patch it.
"We do both heat patches and sewn patches at our Repair Stations. The maximum size we can cover with a heat patch is about 2 inches. For any holes, tears or wear bigger than that, it's likely you'll need a sewn patch.
If it's a down jacket that you need repairing, make sure to order two patches as we need to patch both the inner and outer of the jacket.
It helps us repair your kit more quickly if you can let us know specifics about what kind of patch you're after. For example, do you want a close match, a contrast patch or have any special requests? Just pop a note in with your order."
Only available for UK customers. When we've received your kit, we might contact you to discuss the repair. If you have any questions before sending us your gear, don't hesitate to call the Betws-y-Coed Repair Station on 01690 507307.
We've currently got a 3-week lead time on our repairs service.
We are carbon neutral under PAS2060 and offset our Scope 1, Scope 2 and Scope 3 operations and transport emissions. We recognise that offsetting is not part of the solution but a point to pass through on a journey to Net Zero. Carbon Neutral is just a step in that journey.
We have joined the Science Based Targets Initiative which sets independent targets for us to achieve to do our bit to limit global warming to 1.5°C. Our targets are to halve our Scope 1 and Scope 2 emissions by 2025 based on 2018 base year and reduce our total carbon intensity by 15% every year to achieve genuine net zero by 2050.
When your partnership with this product is over send it back to us and we will pass it on to someone that needs it through our Continuum Project.
We have dedicated Repair Stations in our stores and we're fully equipped to breathe new life into your old kit. This includes spare parts, patches, new zips and wash and reproofing of your down and waterproofs. Pop into any store or contact us online for more info.
If one of our products doesn't meet your expectations upon delivery, or if during its lifetime it doesn't live up to the demands placed on it, please return it to us for repair, replacement or refund. Find out more about our Alpine Bond.