Down jacket losing its loft? Your down feeling down? Give your down jacket a new lease of life with our Down Jacket Wash. Our expert wash team are on hand to wash your down jacket. We wash jackets from any brand.
Advice from our Repair Heroes
"Please make sure you empty the pockets of your jacket before sending it to us. When we receive your jacket we'll check it over for damage and might call you if this will impact our ability to wash your jacket."
Georgia, Alpkit Ambleside Assistant Manager
How it works
Only available for UK customers. When we've received your kit, we might contact you before we wash it. If you have any questions before sending us your gear, don't hesitate to call the Ambleside Wash Station on 015394 54954.
- Order your wash online as a standalone order
- Package your kit
- Include your order number and contact details in the package. You can find your order number on your order confirmation email
- Generate your postage label on the Royal Mail Returns Portal
- Post your wash or arrange a collection
We're currently working at an 3-4 week turnaround.
Sustainability and Product Care
Reducing our carbon footprint
We are carbon neutral under PAS2060 and offset our Scope 1, Scope 2 and Scope 3 operations and transport emissions. We recognise that offsetting is not part of the solution but a point to pass through on a journey to Net Zero. Carbon Neutral is just a step in that journey.
We have joined the Science Based Targets Initiative which sets independent targets for us to achieve to do our bit to limit global warming to 1.5°C. Our targets are to halve our Scope 1 and Scope 2 emissions by 2025 based on 2018 base year and reduce our total carbon intensity by 15% every year to achieve genuine net zero by 2050.
End of life
When your partnership with this product is over send it back to us and we will pass it on to someone that needs it through our Continuum Project.
We have dedicated Repair Stations in our stores and we're fully equipped to breathe new life into your old kit. This includes spare parts, patches, new zips and wash and reproofing of your down and waterproofs. Pop into any store or contact us online for more info.
If one of our products doesn't meet your expectations upon delivery, or if during its lifetime it doesn't live up to the demands placed on it, please return it to us for repair, replacement or refund. Find out more about our Alpine Bond.
Standard delivery to UK addresses is free over £50.
Next Day deliveries will be shipped same day if you place your order before 2pm Monday - Friday.
If you are not happy or have changed your mind, you can return your unused product within 123 days of placing the order for a refund.
Simply return it to us, free of charge, with all the original packaging.