Trending Questions

Today's Trending Questions

When will my return get processed?
We aim to refund or exchange your returned items within 14 days of receipt. You'll receive an email notification when your return is processed.
How do I return or exchange an item?

Return or exchange unused items within 123 days. Make sure you send a completed returns form with your item, we can't process your exchange or refund without it!

You'll find all of the information that you need (including a link to generate a free return label from Royal Mail) here

Royal Mail Delivery Delays
Orders placed before 2pm are currently being dispatched on the same day from Alpkit HQ. At the moment, however, all Royal Mail services are experiencing delays throughout their network, so please be patient and expect delivery to take a little longer than normal.


If you haven't received a parcel 10 days after dispatch please let us know.

You can check up on Royal Mail service updates here.