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Quick help

Start a return

Box up your unwanted products with an enclosed returns form. If you no longer have it you can download a new one here. Check your package is within the following dimensions:

  • Boxes: less that 20 kg and smaller than 61 x 46 x 46 cm
  • Tubes: less that 20 kg and the length plus 2 x the diameter must not exceed 104 cm, with the greatest dimension being no more than 90 cm

Visit to create your postage label. If you do not have a printer at home a QR code will be emailed to you (or pushed to your Royal Mail app).

Pop to your local post office or Royal Mail delivery depot to send your item. If you generated a QR code they will be able to print your shipping label for you.

If your parcel is bigger than this contact us to organise a return.

When will my bike be built?

You can check your order for the latest updates to your bikes status.

If at the time of purchase we gave you a 'Deliveries from' date this is the earliest date we expect to have all of the components we need to make your build. Once you have placed your order our Sonder team will get your bike into our build queue and let you know the week in which we will build and despatch it. We will communicate to you any changes to this date.