Easter holidays: Friday and Monday are Bank Holidays in the UK so any orders placed after 2pm Thursday will be despatched on Tuesday 22nd April. Hope you have a great Easter break. Jay and Ashleigh, customer support heroes.
Welcome to the Alpkit support centre. Here you can find answers to your questions about our products. If you cannot find the answers you are looking for then please do ask us a question. Izzy, Jenni, Jay and Ashleigh.
..and squeeze the most out of your Alpkit Experience. We will reply to all emails. If you do not receive a reply by the next working day assume your email has been lost in space and drop us another mail or give us a call.
Tel: 01773 417007
Alpkit Global HQ
Units 12 - 14 Oak House
Moorgreen Industrial Park
Monday - Friday, 9am - 5.30pm
Please note that times are estimated, and may change due to unforseen circumstances.
|Trinity||May 2014||On Time|
|Airlok XTra Dual||All colours and sizes||May 2014||On Time|
|Vortex||Large||May 2014||All other sizes in stock||On Time|
|Sleeping bags||Entire range being re-developed||TBC||In re-development: new range due late 2014||On Time|
|Sleeping Mats||All models & colours currently out of stock.||TBC||New range due 2015||On Time|
|Gourdon 20||Black and Chilli||May 2014||On Time|
|Aqua Wallits||All colours||May 2014||On Time|
|Project||April 2014||On Time|
|Phud||April 2014||On Time|
|Duffle bags||April 2014||On Time|
|Chalk bags||April 2014||On Time|
|Kangri/Heksa||TBC||Please email us for info||Awaiting Info|
|Kraku - Stove||TBC||On order: due in time for summer||Awaiting Info|
If you are waiting for an out of stock product sign up to our newsletter.
Advanced Orders? We do not take advanced orders. Shipping schedules can change, last minute production runs get delayed... in short there are many factors we cannot control and we do not want to have your money stuffed down the back of our sofa.
If your Alpkit product goes wrong or you not happy with it and it is our fault then we will sort the problem out, if it went wrong and it was your fault then we help you get it repaired in the most appropriate way and cost. Sending us an email, or giving us a ring will help ensure that you are without your product for the shortest possible time.
Living with your Alpkit goodies and looking after them.
Tips, advice and FAQs.
All about shopping at Alpkit