We're still working safely to despatch orders every day, process returns responsibly and are building bikes 2m apart.
Our support team is now working from home to answer all your emails and livechats. Our phone lines are currently closed. Whilst we are trying to respond to emails as quickly as possible, please expect a small delay. We are responding to all emails within 5 working days.
At HQ there is a reduced team working to despatch your orders and process your returns and exchanges as quickly as possible. The current turnaround on returns is 5 working days.
You should expect delays across the delivery network in general. We get daily updates from our couriers as they adapt their operations to keep both their staff and our customers safe.
Ashleigh, Elly, Amanda, Tom, Josh, Caroline and Rachel! Proud to have been voted TGO Online Retailer 2019, 2018, 2017, 2015, 2014 and 2012.
- Ordering & Payments Help with orders and payment
- Delivery Information and pricing
- Returns & Exchanges Help with the returns process
- Care & Repair Keep your products going longer
- Popular Guides Expert hints and tips
- Instructions Instruction Archive
- Technology Materials and fabrics we use
- Accounts Keep your details upto date
- Sponsorship & Marketing How to work with us
We are still open online but our stores and HQ showroom are now closed. Please follow government advice.
We keep an eye on email between 8 - 5.30 Monday to Friday (Tuesday 10-5.30). We provide limited coverage over the weekend and we are closed bank holidays.
We are working from home. Lines open between 9 - 5.30 Monday - Friday (Tuesday 10-5.30) on 01773 417007.
Alpkit Ambleside - Closed
100 Lake Road
Alpkit Hathersage - Closed
Alpkit Keswick - Closed
48 Main Street
Alpkit Gateshead - Closed
Alison Court, Metrocentre