Support Centre

Covid-19 Update:

We're still working safely to despatch orders every day, process returns responsibly and are building bikes 2m apart.

Our support team is now working from home to answer all your emails and livechats. Our phone lines are currently closed. Whilst we are trying to respond to emails as quickly as possible, please expect a small delay. We are responding to all emails within 5 working days.

At HQ there is a reduced team working to despatch your orders and process your returns and exchanges as quickly as possible. The current turnaround on returns is 5 working days.

You should expect delays across the delivery network in general. We get daily updates from our couriers as they adapt their operations to keep both their staff and our customers safe.

Ashleigh, Elly, Amanda, Tom, Josh, Caroline and Rachel! Proud to have been voted TGO Online Retailer 2019, 2018, 2017, 2015, 2014 and 2012.

Contact Us

Covid-19 Closures

We are still open online but our stores and HQ showroom are now closed. Please follow government advice.

Via e-mail

We keep an eye on email between 8 - 5.30 Monday to Friday (Tuesday 10-5.30). We provide limited coverage over the weekend and we are closed bank holidays.

Ring us

We are working from home. Lines open between 9 - 5.30 Monday - Friday (Tuesday 10-5.30) on 01773 417007.

All our products are warrantied for at least 3 years against defects in materials or workmanship.

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Repairing your kit

We make it easy for you to care & repair your products.

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Donating your used kit

Give your kit a second life by passing it on to someone.

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Support the AK Foundation

Alpkit customers have supported over 600 projects.

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