Wanted: Sales Hero

POSITION FILLED

This hero is the voice of Alpkit and loves engaging with our customers and hearing about their stories. They are warm and relatable and speak enthusiastically and knowledgeably about our products – they aren’t afraid to ask the customer questions to work out the best product for their needs. They’re a pro at making tea or coffee and making the customer feel part of the family.

Hours: 40hours perweek, from 9.00 - 17.30, Monday to Friday with1/2 hr paid breaks during the day and 1/2 hr unpaid lunch.

Location: Work is based at our HQ in Nottingham.

Pay: Dependent on experience.

Role outcomes:

1. Help grow our community that loves and connects with the world's wild places

2. Share passion and expertise for outdoor products with our customers

Role outline:

Providing fast, accurate, personal responses to customer emails, live chats and phone calls

Chatting with customers in the Alpkit Showroom

Update and maintain accuracy of online information

Interact with Alpkit social networks

Working with our order management and payment systems to place and amendorders

Work with Content Team to ensure customer queries are handled in the web content, store POS

Work with Buying Team to ensure communication of stock requests & maintaining up to date info of incoming products and new stock

Keepsup to date with product development

Keeps immersed in industry updates to ensure the team are up to date with latest updates

Works with store teams to ensure consistency of knowledge & service across locations

Works with factory to process to custom orders

Works with Marketing Team to ensure showroomis up to date in presentation of products and campaigns

Use website & social media to share the great work and customer experiences

Skills:

Strong technical understanding of outdoor products and their use

Computer literate with ability to use Word, Excel, & Mac based apps

Fluent in written and spoken English

Excellent organisation and time management skills

Nice but not required:

Experience using Khaos Control software

Fluency in additional languages, especially French, Italian, Spanish or German

Personal Attributes:

Confident and optimistic

Natural salesperson

Passionate about outdoor products and enjoy talking about them

Flexibility to pick up work in other areas of Customer Support when busy

Affinity towards Alpkit ethos and products

Motivated to develop skills, knowledge and role

Enjoy being part of a team

Self-starter / problem solver

Strong attention to detail

Interested?Send your CV and cover letter detailing why you want to be our Sales Hero toashleigh@alpkit.com. CLOSED TO APPLICATIONS.

However, due to high amounts of interest, applications may close early. For more information please contact us.

By Ashleigh Naysmith