Sonder Hero Wanted

By Ashleigh Naysmith

Every one has a story. What’s yours?

Our bikes are obsessively conceived and expertly built. We are looking for a Sonder Hero to joinour award-winning Customer Support team. We are looking for someone who knows bikes insideout and can communicate all that wonderful bike geekery into plain, simple English. We don’tover complicate. We love bikes. We make bikes our customers (and staff) are going to love riding.They get you out more, further and faster.

Hours: 40 hours between Monday and Sunday, between 8.00 – 18.00; exact hours to bedetermined. 1/2 hr paid breaks during the day and 1/2 hr unpaid lunch.

Pay: Starting from £8.33 per hour, some flexibility dependent on experience.

Role outcomes:

1. To develop our relationship with our current and potential Sonder customers

2. To maintain the Alpkit standards of customer support across Sonder

3. To grow Sonder and develop the feedback loop from customer back to Sonder design

Role outline:

Providing fast, accurate, personal responses to customer emails, live chats and phone calls

Chatting with Sonder customers in the Alpkit Showroom

Organising bike demos

Update and maintain accuracy of online information

Interact with Sonder social networks

Working with our order management system to ensure Sonder orders are processed promptly

Handling and developing the various payment methods for bikes

Be first port of call for Sonder returns

Involvement with Sonder events


Strong technical understanding of bikes and their components

Meticulous admin skills - focused & diligent

Computer literate with ability to use Word, Excel, & Mac based apps

Fluent in written and spoken English

Excellent organisation and time management skills

Experience using Khaos Control software a benefit but not required

Fluency in additional languages, especially French, Italian, Spanish or German is a benefit but not


Personal Attributes:

Confident and optimistic

Natural salesperson

Passionate about bikes, specs and components

Affinity towards Alpkit ethos and products

Motivated to develop skills, knowledge and role

Enjoy being part of a team

Calm and patient

Self-starter / problem solver

Strong attention to detail

Interested? Send your CV and cover letter detailing why you want to be our Sonder Hero to by 8th February 2019.

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