Online retailer winners

By Col

It waswonderfull news to hear that we had won'Online Retailer of the Year' at the TGO magazine readers awards. This is the 5th year we've wonand it is always a special moment, the reason why it means so much to us doesn't really change.We got a bit carried away last year thinking that was actually our 5th, so it kind of fits again!

This time round we were extremely proud to have shortlisted in another twocategories;brand of the year and campaign of the year for our Continuum Project. This year has certainly been a busy one for us and once again this is a real aknowledgement of the hard work all our team have put in.
As much as we're an online retailer we've never wanted to hide away in the pixels of a computer, I guess that's partly why we're just about to open our third store in Keswick too! Without being bleeding obvious, the customers mean everything to us and being both retailer and brand there's nowhere reallytohide. So whilst it's great when we hear about all those amazing adventures you're having, we've got to face up to it whenthings aren't as you expect... we've still gotto make sure we're looking to improve.

To pinch abit from last years thank you.

"when our customers are standing in front of us saying'Hey Alpkit you know what, you're doing alright', it means the world to us and gives usthe confidence to try even harder...So we'll keep passing those orders through on to the warehouse team who will work tirelessly to make sure they are loaded on that post wagon each day. The customer service team will continue to diligently answer emails and phone calls on order queries, product advice and returns. The product team will continue to listen to what you're up to and carry on pushing the standards of clothing and equipment we have to offer. We'll also keep trying to give a little back, with the help of our customers through theAlpkit Foundation we're finding that many little steps can certainly make a big difference, the Continuum makes sure that any not-needed-anymore gear can go to those less fortunate and can really use it,whilst our Big Shakeout Festival gives us a chance to meet some of our customers and have a bit of a knees up."

Thank you to all of those that voted, those that seem to like what we do and continue to join us on the journey. We hope every one gets to go nice places and do good things.

From the whole of the Alpkit Team,have a most wonderful Christmas and run into2019.

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